Privacy policy

This Privacy Policy explains how Velah.shop (“we,” “our,” or “us”) collects, uses, and shares your personal information when you visit or make a purchase on velah.shop (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Your web browser type, IP address, and time zone.

  • Some of the cookies installed on your device.

  • Information about the pages or products you view.

  • The websites or search terms that referred you to the Site.

  • How you interact with our website.

We call this automatically collected data “Device Information.”

We collect Device Information using:

  • Cookies: Data files placed on your device that may include an anonymous unique identifier. To learn more about cookies or how to disable them, visit allaboutcookies.org.

  • Log Files: These record actions on the Site and collect data such as IP address, browser type, Internet service provider, referring/exit pages, and timestamps.

  • Web Beacons / Tags / Pixels: Electronic files that help track how you browse our Site.

When you make or attempt to make a purchase, we collect additional details such as your:

  • Name

  • Billing and shipping address

  • Payment information (e.g., credit card details)

  • Email address

  • Phone number

We call this “Order Information.”

When this Privacy Policy refers to “Personal Information,” it includes both Device Information and Order Information.

2. How We Use Your Personal Information

We use your personal information to:

  • Fulfill orders, including payment processing, shipping, and sending invoices or order confirmations.

  • Communicate with you regarding your order or inquiries.

  • Detect and prevent fraud or potential risks.

  • Improve and optimize our Site and marketing performance.

  • Provide relevant product updates or promotions, based on your preferences.

3. Sharing Your Personal Information

We may share your Personal Information with trusted third parties to help operate our online store and services:

  • Shopify: Powers our online store. Read more about Shopify’s privacy practices here.

  • Google Analytics: Helps us understand customer behavior and improve our website. Learn more here or opt out here.

We may also share information if required by law, such as to comply with a subpoena, legal request, or to protect our rights.

4. Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements or marketing that may interest you.
For more information about how targeted ads work, visit the Network Advertising Initiative.

You can opt out of targeted advertising through the following:

Or visit the Digital Advertising Alliance opt-out page.

5. Do Not Track

Please note that our Site does not change data collection practices in response to “Do Not Track” signals from browsers.

6. Your Rights

If you are located in the European Economic Area (EEA), you have the right to:

  • Access the personal data we hold about you.

  • Request corrections, updates, or deletion of your personal data.

If you wish to exercise these rights, please contact us at support@velah.shop.

We process your data to fulfill our contract with you (for example, to deliver an order) or pursue legitimate business interests. Your data may be transferred outside of Europe, including to Canada and the United States.

7. Data Retention

We retain your Order Information for our records unless and until you request its deletion.

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect:

  • Changes in our practices,

  • Operational or legal updates, or

  • Regulatory requirements.

The latest version will always be available on this page.

9. Text Marketing Terms & Conditions

By subscribing to our text message marketing or notifications, you agree to receive messages from Velah.shop under the terms below:

  • By providing your phone number via our subscription form or keyword, you consent to receive text messages and promotional offers from us.

  • Consent is not a condition of purchase.

  • Your phone number, name, and purchase details may be shared with our SMS service provider for message delivery.

  • Message and data rates may apply.

You can unsubscribe at any time by replying STOP to any text message, or by using the unsubscribe link provided.
If you need assistance, reply HELP to any message or contact us directly at support@velah.shop.

Alternative opt-out methods (e.g., custom requests) will not be considered valid.

10. Contact Us

For any questions about our privacy practices, or to make a complaint, please contact us:

📧 Email: support@velah.shop
🌐 Website: www.velah.shop