Cancellation Policy

Non Pre-orders:
Please note that all purchases made on Velah.shop are final once submitted. We are unable to modify or cancel any orders after they have been placed.

Pre-orders:
All pre-order details, including estimated timelines and relevant information, are clearly stated on each product page. By placing a pre-order, you confirm that you have read and agreed to these terms and conditions.

If exceptional circumstances arise and you need to request a cancellation, please contact our team at support@velah.shop with your order number and an explanation of your situation. While we will do our best to assist, we cannot guarantee that a cancellation will be possible.

Please note that cancellations for change of mind are not accepted. We encourage you to carefully review our policies before placing an order to ensure a smooth shopping experience.

Thank you for your understanding and support.