Exchange and Return Policy

At Velah, we do everything we can to provide you with high-quality products.

Exchanges & Returns

You have 14 days after receiving your order to request an exchange or return, in accordance with our policy.

To submit a request, please contact us at support@velah.shop and include your order number.

Conditions

Items must be:

• Unworn, unwashed, and undamaged.
• Returned in their original packaging with all tags attached.

Non-Eligible Products

For hygiene reasons, opened or used hijabs cannot be returned or exchanged, except in the case of a manufacturing defect or an error on our part.

Defective Product

If your order arrives damaged or has a defect, please contact us within 14 days and include photos of the product. After verification, we will offer a replacement or another suitable solution.

Order Modifications

Any request to modify or cancel an order must be made within 2 hours of placing the order. After this period, order processing may have already begun.